New Mailbox User Does Not Show in Global Address List (GAL)

 

Global Address Lists (GAL's) are built/updated every day and then distributed to Outlook:

  • Your organization’s GAL is updated every 24 hours on our network (typically overnight)
  • Outlook 2003 downloads the updates to the GAL every 24 hours


If you are using Outlook 2003 or 2007 you can attempt to force Outlook to download a new copy of your GAL. To do this:

  1. Open Outlook.
  2. Click Tools and select "Send/Receive".
  3. Select “Download Address Book” from the drop-down menu.
  4. Click OK to download new changes

    Outlook's Offline Address Book