If I delete a user or mailbox of my mail system, does that affect the content in the archive and my ability to search on that data?
No, there is no effect on the data in the archive.
If I delete a user from the system (like a Search User) will I still be able to view the audit history on searches?
Yes, the audit history is maintained regardless if the user is removed from the system.
How can I tell how my users are using the service?
User Activity is available through reporting as well as through some of the audit information contained within each Search.
SEARCH
Why are search users unable to view a specific Search?
You must assign permissions to access a specific Search before you can view the Search name or open the Search. How do I export more than one message from a Search? The process for exporting multiple messages from a Search is to first identify the items for exporting and TAG them using one of the existing tags (like STAR, SAVE, REVIEWED or ATTENTION).
You can also TAG messages with a common word or phrase by typing a TAG word within the TAG field and clicking SAVE. Another method to TAG multiple messages is utilize the MORE ACTIONS drop down at the top of the SEARCH page.
Once you have TAGed all the emails for exporting, click to the CHANGE VIEWS link at the top of your SEARCH page. This page provides a list of all TAG’s within this Search. You can choose your export options here based on your TAG list.
At this point you can provide a Note to accompany your export download page and request to be notified when the file is ready.
What formats can I export email to?
Currently we support the exporting of email to .PST, .TXT., MIME, .PDF and HTML. **Note* PST is available for compliance version only**
Where do I go to download my exports?
Your export requests can be found on the Search Summary list view (click View All Searches) from the Search Dashboard. Each active Search is listed with its last modified date, result numbers and a column of “Exp”. Click through the this link to access the exports for that particular search
What is the difference between Expand All, Normal View and Mini View within the Search screens?
When you create an initial search it displays the message in a Normal View. This view will highlight any words or phrases found within the email. This view is a typical email view with subject line, date, sender and recipient.
By clicking on the Expand All view, you can expand the email and its associated attachments. The Expanded view provides a Text View and an Original View. The Text View is a full text presentation of the email, including all header information. The Original View hides the Header information from the email and any meta-data found within the attachments.
How can I view or download a copy of an attachment found in a Search?
While viewing the results of your Search, choose the EXPAND ALL button. This will provide you an ORIGINAL VIEW into the message, which represents a typical view of an email. Scroll down to the Attachment you are looking for and click directly on the Attachment name. This will allow you to open or download the attachment.
I prefer to see emails in my Search with the Normal View can I make that a default setting?
Yes, click on your name on the upper right corner of the screen to change your settings to Normal View or Mini View.
When viewing emails within a Search, what is the difference between Send and Recover?
Send forwards the archived email as an attachment (.eml) to an email address you specify. The service provides you a text box to enter in a note to the intended recipient. Recover automatically forwards the archived message to the primary email address of the current user.
What is the difference between Forward and Recover?
Both of these options perform similar tasks. The Forward option allows you to define the destination of the recipient of the message. The Recover option “forwards” a copy of the message to your primary email address. In both cases, the original email will be included as an attachment on an email from the archiving system.