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Users
In order to create a new user or
add services to a user account you
must be an administrator for your
company.
When you create a new user you
will be required to fill out the
fields that are marked with an
asterisk (*). All other
fields are optional; if they are
filled out they will appear in
your company’s Global
Address List (GAL). Once
complete save changes to create
the user.
You have the option of creating
four different types of users:
-
MS Exchange: This user
has an Exchange mailbox, and
you are able to enable optional
services.
-
External Contact: An
external contact can be created
when an individual needs an
email address within your
domain but don’t
necessarily require an Exchange
mailbox. This type of user is
commonly used for consultants.
-
SharePoint: You must
have a SharePoint user created
prior to creating your
SharePoint site. This
user does not have an Exchange
mailbox.
-
Control Panel-Only
Administrator: This type
of user can view and edit all
Control Panel screens, but does
not have an Exchange mailbox.
From the Actions drop-down menu
you have the ability to change
existing settings as well as add
additional services on a per user
basis:
General
Settings
Allows you to edit the
information entered when the user
was created, including adding
alias names and changing personal
information.
Advanced
Settings
These settings allow you to
restrict/enable and customize
certain Exchange features:
-
If you would like to have your
email forwarded to another
mailbox within your domain or
to an external contact you have
the ability to do so by
selecting a name from the
drop-down menu.
-
You may choose which login and
From address you would like to
use. This will allow you
to select between your primary
email address and any
additional alias names you may
have created.
-
You may restrict or enable
users from using certain
services to access their
mailbox. Some of the services
are VPN, IMAP, POP, OWA, OMA
and the ability to change their
own password.
-
Under these settings you also
have the ability to limit a
user from receiving emails from
external email addresses.
BlackBerry and Good Mobile
Messaging
These two options allow you to
enable premium services for your
mobile device. Please note that
when enabled there is an
additional monthly fee and setup
fee associated with these
services.
The BlackBerry option allows you
to enable, disable, view
user’s BlackBerry stats,
reinitialize your account and
reset the activation password.
The Good Mobile Messaging option
allows you to enable or regenerate
your activation pin, and disable
the Good Mobile Messaging service.
Distribution
List
Generates a report of all
distribution list that that the
user is currently on, allowing you
to easily manage and edit those
distribution lists.
Delete
Allows you to delete a
user. Once the user has been
deleted they cannot be retrieved.
Change
Password
If you haven’t given your
users the option of changing their
own passwords you can use this
link to take you to the Change
Password page.
Outlook
Setup
The Outlook Setup link is a very
important link. From this link you
will be able to see all the
configuration settings needed to
take advantage of your exchange
mailbox, including server name,
alternate email address and the
URL for OWA.
Answer
Center
Provides you with a direct link
to domain-specific Answer
Articles.
Distribution
Lists
You can create a distribution
list if you want to send the same
email to a list of users within
your organization.
An example of this would be a
distribution list called
“Support”, which has
the email address of
support@controlpanelhowtos.com.
When someone sends to that email
address it will be distributed to
the list of users you specify.
The “Members of this
distribution list” field
allows you to add/remove users
within your domain from the
distribution list.
The “Additional Email Alias
for this list to receive email
at” field allows you to add
additional email addresses within
your domain. This could be an
address that contains your domain
name but is not a user on our
system, or a Public Folder that is
email enabled.
The “Allow Messages to this
list” field allows you to
limit who can or cannot send to
this list.
SharePoint
Sites
Using this link you are able to
add and delete you company’s
SharePoint site(s). From the
Control Panel you only need to do
the initial setup of the URL and
plan type. Check the Answer Center
for steps on creating or migrating
a SharePoint site.
Spam
Settings
The software employs a
heuristics-based analysis of
messages to determine whether the
email is classified as unsolicited
commercial email, spam, or
legitimate email. It is capable of
adapting over time, making it
possible to constantly improve its
ability to catch unwanted messages
and prevent false positives.
Any emails caught by the
server-side spam filter will not
be forwarded to your mobile
device.
Note: This
functionality is available only to
users on Exchange 2003.
Spam Filtering: This is the
overall setting. If
it’s set to Disabled, the
“Move to Junk E-Mail
folder” threshold and
“Delete” threshold
will not take effect.
Move to Junk E-mail folder
Threshold: The recommended
setting is four. Any emails
that are rated equal to or higher
than this setting will
automatically be moved to the
“Junk E-mail folder”
in your Outlook inbox. The
lower the number is, the more
emails will be caught.
Delete Threshold: The recommended
setting is eight. Any emails
rated equal to or higher than this
setting will automatically be
deleted and will not be able to be
recovered. The lower the
number is, the more emails will be
caught. The Delete threshold
number must be higher than the
Move setting.
Secondary
Domains
Secondary domains are used if
your company has more then one
domain name. When you add a
secondary domain you will then
have the ability to add alias
email address with that domain
name. There is an additional
reoccurring charge for each domain
name added.
Company
Details
Under this link you are able to
edit your company’s personal
information. You are also able to
add email addresses that you want
to receive alerts if there is any
type of system notification that
goes out.
Billing
Details
This section lists your billing
details and allows you to change
billing address, credit card
information, individual who
receives the invoice email, etc.
Change External
Email
Entering this email address is
optional, but helpful if we need
to contact you at an external
email address.
Outlook Web
Access
The OWA link provides you with a
direct link to check your mail
from any computer via the
internet.
Reports
The Storage Report lists the
overall amount of disk space your
company is using, as well as the
amount used by each individual.
Help:
Setup
Information
From this link you will be able
to see all the configuration
settings needed to take advantage
of your exchange mailbox,
including server name, alternate
email address and the URL for OWA.
Custom
Support Center
These Answer Articles have been
customized with your
domain-specific server
information.
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