Changing your DNS to use the AutoDiscover service

 

In order for Exchange Server 2007 and Outlook 2007 to function properly, you must have a special DNS SRV record set up for your domain which points to the @Xperteks Computer Consultancy AutoDiscover server.

Prior to setup, contact the Web hosting provider responsible for your Domains DNS to make sure they support the creation of SRV records.

Also, for the SRV record to work correctly it requires an Outlook 2007 client-side hot fix. To obtain this feature, you must apply the following Outlook 2007 hot fix KB 939184.

Unfortunately, there are some DNS providers that don't support SRV records. In this case, you will need to set up a CNAME (see instructions below) for auto discover.

These are the entries you need to make in your DNS Hosting providers control panel.

1. Use the following parameters to create a new SRV record:< br/> Name or Domain: greatnotionsny.netDEL633851748536348477
Service: _autodiscover
Protocol: _tcp
Priority: 0
Weight: 0
Port Number: 443
Host: rpc.MyOutlookOnline.com
Keep in mind that it might take up to 24 hrs for the changes to take effect.

------- Set up a CNAME for AutoDiscover if the SRV record is NOT possible -------------

CNAME instructions:

You will need a special DNS record, called a CNAME record, set up for your domain and pointing to our server. Contact your DNS provider and request the following subdomain: autodiscover.greatnotionsny.netDEL633851748536348477

Please note: It is important to rename the subdomain using this exact syntax.

Point the CNAME record for autodiscover.greatnotionsny.netDEL633851748536348477 to: ADR1.MyOutlookOnline.com

Due to the nature of DNS, the CNAME record you created may take up to 4-8 hours to propagate. You will be able to take advantage of the AutoConnect feature only when DNS changes have fully propagated.

Issues you might experience if you don't have the SRV or CNAME record set up for AutoDiscover.

  1. Certificate error when logging into Outlook.
  2. You will not be able to set up Out of Office Assistant using Outlook 2007.
  3. You will not be able to see the free/busy information.
  4. Your Offline Address Book might generate a SYNC error 0x8000401F.
  5. The Outlook 2007 auto configuration will not work.
  6. Outlook Repair tool may not work properly.

* Because of the above reasons, we highly suggest that you set up the SRV or CNAME for AutoDiscover when using Outlook 2007 and Exchange Server 2007.